The Forshaw Group

Restoration at Speke

When developing our new restoration facility in Speke, near Liverpool, we had one specific aim.  To gain stand-out as the company that makes life easier and more profitable for insurers.

With our roots in building and construction and our knowledge of building surveying, we know what can hold up restoration work. We know what can increase costs and reduce margins. We also have first-hand knowledge of the complex issues which frequently need to be resolved when dealing with both business and domestic policy-holders.

What we are able to provide with our new restoration facility is a culmination of this experience – supported by some of today’s latest digital technology.

The growing team at Speke is all qualified to industry standards, holding BDMA and IICRC accreditations. Supported by specialist contractors, they have already dealt with projects large and small, including the restoration work required following the Huyton floods, a vast roof clean-up after a fire at Toxteth’s main leisure facility, and major flooding at the Direct Coatings’ factory in Bolton.

“Where we score for insurers is that we can deliver on the whole package” says Jamie Semple, Restoration Services Manager.

We are called in for the process of determining which contents can and cannot be saved. Those items that can be reclaimed are taken to our ‘state of the art’ storage facility in Speke where they are restored on-site or sent to specialist contractors. We then strip out the damaged areas and co-ordinate the building and refurbishment work.   It is this continuity which speeds up the restoration process and brings with it all the advantages of reduced relocation time for insurers, businesses and home-owners.

Jamie also points out the value of the team’s building and surveying expertise in this process which identifies problems early, determines real timescales and uses the right equipment for the job.

Knowing what will dry out quickly and what would be too expensive to save because of costly drying time, is important for insurers. On the Direct Coatings claim, we used an injection drying system to dry out the stud partitioning.  This saved all the internal walls and meant that the company did not need to relocate, which saved significant costs on business interruption insurance.

Digital technology is playing a major part in keeping insurers happy with the Forshaw service.

It is the digi-pen which is having a vital role in streamlining Forshaw’s recording and administration processes.  Using the digi-pen, every item removed from the affected site is recorded onto a standardised contents list and downloaded to Forshaw’s central administration hub.  Work description forms and equipment lists are also logged digitally together with PAT testing records and moisture maps – all in a standardised format. This information is then uploaded onto Forshaw’s Central Information Management System (CIMS).  This system is able to give them the detail they need as part of an overall picture, which results in the whole process being streamlined for transparency, efficiency and cost-saving.

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